UAH Services ​
For the world's leading machine builders

for All Your Manufacturing Projects. With Local Expert Service.

Service Level Agreements

How it works

Mission

Our mission is to set the global standard in service excellence

for the world’s top integrators and machinery manufacturers.​

We empower industry leaders with best-in-class consulting, engineering, commissioning, installation, and ongoing support—enabling them to deliver exceptional, local-for-local service without the overhead of dedicated facilities.

With our strategically located hubs, we drive innovation, unlock growth potential, and accelerate global expansion, so our clients can focus on what they do best: leading their industries.

Use our global network
of service points

Services & SLAs

Comprehensive Services for Success
in Automation & Robotics​

Our extensive range of services empowers your business to expand seamlessly in the automation and robotics market. From electrical assembly and programming to training and engineering services, we offer flexible, high-quality support. Choose the Service Level that meets your needs, and tap into our expertise to drive your success in this dynamic field.

Construction Management

Image Processing

Electrical Assembly

Electrical Engineering/Design

Mechanical Design/Engineering

Mechanical Assembly

PLC

Robotics

Training

Choose Smart, Choose Scalable

Own Facility in
the USA

Increasing Demand for Local Service
No Upfront Investments Needed

Since COVID-19, customer expectations in the USA for immediate, high-quality local service have risen sharply. Reliable local support has become a prerequisite for attracting and retaining customers.

The pay-per-part model eliminates the need for large initial investments. Customers pay only per unit produced, thereby freeing up capital for other business initiatives and avoiding the need for bank loans.

High Costs for Service Centers in the USA
Cost Effective
Service Model

Operating a service center with a five-person team and adequate infrastructure in the USA costs between $600,000 and $700,000 per year. To cover these costs, an annual sales volume of machinery deliveries worth several million dollars is required to reach the break-even point.

At one-tenth of the cost of an in-house service center, we offer companies the flexibility to provide first-class service without the burden of high overhead costs.

The "Chicken and Egg" Problem
Flexible, Scalable
Service Plans​

Companies face a dilemma: Should they build a service network first or wait until they have sufficient demand? Without service, it is difficult to sell; without sales, it is hard to justify the investment in service.

Unternehmen können genau das Servicelevel buchen, das sie benötigen, und dabei die Flexibilität nutzen, die Abdeckung und Unterstützung mit wachsender Nachfrage zu skalieren. So vermeiden sie die hohen Kosten und Verzögerungen, die mit Neueinstellungen und dem Aufbau von Infrastruktur verbunden sind.

High Employee Turnover
Highly Qualified, Stable Workforce

In the USA, high turnover rates in technical professions hinder service quality and increase personnel and training costs. Currently, the turnover rate in technical fields is approximately 30% - 40%.

Each of our service hubs is staffed with a combination of experienced German experts and qualified local US employees, all compensated at 15% above the market rate. This competitive remuneration, made possible by our efficient chat service, keeps turnover to an absolute minimum and ensures high-quality, consistent support at all locations.

The Geographical Size of the USA
Strategic Network of Service Hubs

The USA is nearly 27 times larger than Germany, presenting significant challenges for companies attempting to efficiently cover such an extensive area.

Our service hubs are strategically positioned in central industrial centers across the USA, ensuring comprehensive and local support at a fraction of the cost of standalone service locations.

Service levels

Zugang zuUAH SERVICE

Zugang zu
UAH Academy

Recht zur ​Werbung der Partnerschaft​

Zugesicherte Reaktionszeit

Branded​Telefon- Support​

Zugang zu
Spare Parts Management​

Zugang zu ​UAH Local Hub
2 Days / Month

Zugang zu ​UAH Connect

BASIC

SILVER

GOLD

PLATIN

Exclusiv

You have the option to exclude selected competitors per hub by subscribing to our Exclusive Service-Level Agreement. This offer is available on a first come, first served basis.

UAH Quickstart

10 Steps to Seamless Onboarding

Step 1 - 4

Information & Orientation

Get to know the United Automation Hub.

1

Watch the Introductory Video

Begin by viewing the explainervideo that introduces the United Automation Hub.

watch explainer

2

Review and Accept the UAH Rules

Review the Hub's guidelines and agree to proceed.

Check rules
3

Provide Service Needs

Specify your location of interest, and indicate the level of service needed.

Service location selection is currently being integrated. Please indicate your choice using the form at the bottom of the website.

4

Request a Consultation Appointment

You are invited to schedule a 30-minute consultation with a UAH representative.

Schedule an appointment

Step 5 - 7

Consultation & planning

One-on-one consultations to find out your requirements and to align with a specific service and location needs.

5

Consultation Meeting

A 30-minute discussion with one of our UAH team members to explore and meet your specific needs, to be held on the date you have selected.

6

Receive the Business
Proposal and Prices

You will receive the business proposal, which provides you with a clear overview of the United Automation Hub's concept, market opportunities, and services.

7

Site and Service Discussion1

You and the UAH team discuss the location and services needed in detail, including specific requirements like storage space and additional services.

Step 8- 10

Technical Setup &
Launch Preparation

This final phase involves detailed technical onboarding, establishing workflows, and preparing for operational readiness.

8

Technical Onboarding

The focus shifts to system requirements tailored to your specifications. For example, specialized expertise in PLC programming, system commissioning, and the knowledge required to service unique equipment.

9

Workflow and
Communication Matrix

Empower your team with a unified online infrastructure—secure knowledge transfer, choose your own contact points, and access all essential data in one place and manage your projects smart.

X

Ready to Launch

Final stage, You are fully prepared to get started and leave your competitors behind.

Your Access to
best-in-class Service

Service Request

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elevate
your
service
level!